Shown below are our rental policies and covers many event & wedding rental FAQ. Should you wish to see our full Client Agreement prior to booking rentals with us, or you don’t see an answer to your question below, please send a message (firstname.lastname@example.org) or call us at 970.315.2863, as we’d be happy to answer any questions you might have.
Do I have to have a minimum order?
We do not have any minimum for rental orders. However, for delivery to be made available, rental orders must be a minimum of $300, not including tax or the delivery fee.
How long is the rental period?
A rental period is one full day for the event itself. If needed, the day before and after are included for pickup and returns.
How does delivery work and what is the cost?
We specialize in the Crested Butte and Gunnison, Colorado area, but may be able to accommodate further distances depending on the order. Orders are delivered to a designated area of the venue determined prior to delivery, and picked up in the same location. Delivery costs vary, and depend on the order size, complexity, location, and delivery/pick-up times. As long as your rental order is greater than $300 we can add a delivery quote to your proposal.
Can I arrange to pick up my order?
We can arrange for you to pick up and return rental items. Please repack all pieces as they were when picked up and return any protective transport materials.
Can I make an appointment to view the rental pieces in person?
We encourage you to view our online inventory. If after contacting us and going over the details of your event and items you are interested in, you would like to view these items in our studio, we can schedule an appointment with you for a viewing.
Am I allowed to change my order after I have placed it?
By processing your order with a signed Rental Agreement and a 50 percent non-refundable deposit, you are holding specific items for your event date. You are welcome to switch out these items, but keep in mind not all pieces may be available for your date. Orders can be added on to leading up to your event date depending on product availability. We will require the 50 percent payment for any add-ons at the time of the request, with the remaining balance added to your final payment. Any changes must be of equal or higher value to those items already on your proposal or you will risk losing your deposit.
Does Lucky Penny Event Planning offer event styling?
Of course. This is our passion. Please contact us to discuss your styling vision.
What forms of payment do you accept?
We accept cash, check, and most major credit cards.
What if I break or bruise it?
We get it, it happens. Lucky Penny won’t be mad, but will charge you a replacement fee which is typically four to five times the rental cost of each item. For items that are stained or need repairing, Lucky Penny will charge you the cost of the repair or cleaning.
Okay, I’m ready to reserve items! What next?
In order to secure our rental pieces and delivery services, we require a signed contract and a non-refundable retainer payment of 50 percent of your grand total. The remaining balance is due one week prior to your event date. On short notice orders (less than 1 week), payment is required in full.
Call Lucky Penny Event Planning at 970.315.2863 or complete your wishlist and we will email you a price quote. If you have any questions, please email email@example.com.