We’re here to make your event seamless and that includes being clear about what happens if rental items come back a little too loved. Here’s everything you need to know.
Damages
Payment Responsibility
ADDENDUM B TO THE LUCKY PENNY EVENT RENTALS RENTAL AGREEMENT
Last Updated: October 2026
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Rental
At Lucky Penny Event Rentals, we believe every celebration deserves a touch of magic. From crafting unforgettable weddings to transforming raw spaces into breathtaking venues, we bring bespoke expertise to adventurous couples who are wild at heart.
Our rental collection is professionally maintained and designed to be used, enjoyed, and returned with care. This Damage, Loss & Cleaning Fee Schedule outlines how Lucky Penny Event Rentals handles damage, loss, excessive cleaning, and additional labor associated with rental Items.
This schedule is incorporated into the Lucky Penny Event Rentals Rental Agreement as Addendum B
general terms
Rental Items must be returned in substantially the same condition in which they were delivered, subject to ordinary wear and the normal characteristics of previously used rental equipment.
Client is responsible for rental Items from the time of delivery or Client pickup until the time of pickup by Lucky Penny or return by Client, as applicable.
Client is also responsible for damage, loss, theft, misuse, or excessive cleaning caused by or occurring while rental Items are in the care, custody, or possession of Client, Client's guests, vendors, venue personnel, or other third parties.
Normal signs of use do not constitute damage. Depending on the Item, normal characteristics may include minor scratches, scuffs, dents, variations in color, natural wood characteristics, patina, cosmetic wear, or other characteristics consistent with normal rental use.
Damage Fees
Any rental Item returned damaged beyond ordinary wear will be assessed based on the reasonable cost of repair, restoration, or replacement, including applicable labor and materials.
Damage charges may vary depending on:
- The type and extent of damage
- The age and condition of the Item
- Whether the Item can reasonably be repaired
- The availability of replacement parts
- The cost of replacement
- Shipping and transportation costs
- Labor required for repair, restoration, or replacement
Examples of damage may include, but are not limited to:
- Broken furniture
- Deep scratches or gouges
- Chipped or broken glassware
- Cracked or broken dishware
- Damaged or torn linens
- Burns or candle wax damage
- Permanent stains
- Water damage
- Damage caused by improper use
- Damage caused by unauthorized alterations or attachments
- Missing or damaged components
- Damage to tents, structures, arches, or specialty Items
Where an Item cannot reasonably be restored to rentable condition, Lucky Penny may charge the reasonable replacement cost of the Item.
Cleaning Fees
Lucky Penny expects all rental Items to be returned reasonably clean and free of food, beverages, trash, mud, and other excessive debris.
If rental Items require additional or specialized cleaning beyond ordinary preparation due to excessive dirt, mud, food, grease, candle wax, wine stains, smoke, pet-related messes, or other residue, a cleaning fee may be charged.
Minimum specialized cleaning fees start at $50 per affected Item, with the actual charge determined based on the severity of the cleaning required.
Examples may include:
- Excessive food or beverage residue
- Candle wax
- Wine or other permanent staining
- Mud or excessive dirt
- Smoke or other residue
- Grease or oils
- Pet-related messes
- Other conditions requiring specialized cleaning
Additional labor may also be charged when rental Items require substantial preparation, collection, cleaning, or handling beyond ordinary rental service.
LINENS
Linens are delivered in cardboard boxes containing the linens and pre-labeled linen duffle bags.
After the Event, Client shall:
1. Remove food, flowers, debris, and other refuse from the linens;
2. Shake linens free of loose debris;
3. Place linens into the provided, labeled linen duffle bags; and
4. Leave the linen duffle bags at the designated pickup location or venue.
Client is not responsible for shipping linens back to the linen provider. Lucky Penny will transport and coordinate the return of linens.
Client should not intentionally wet or wash rented linens unless specifically instructed by Lucky Penny.
Lost, permanently stained, burned, torn, or otherwise damaged linens may be subject to repair or replacement charges.
TABLES, CHAIRS & FURNITURE
Furniture should be returned in the same general condition in which it was delivered, subject to ordinary wear and normal characteristics of previously used rental equipment.
Damage may include, but is not limited to:
- Broken furniture
- Deep scratches or gouges
- Significant stains
- Burn marks
- Permanent discoloration
- Broken or missing components
- Damage caused by improper use
- Damage caused by candles, food, beverages, paint, or other materials
Charges will be based on the reasonable cost of repair, restoration, or replacement.
ADDITIONAL LABOR
When rental Items require additional labor beyond ordinary delivery or pickup, Lucky Penny may charge $35 per Lucky Penny staff member per hour, billed in fifteen (15) minute increments, with a $35 minimum charge.
Additional labor may apply when:
- Tables have not been cleared
- Chairs require gathering, stacking, or covering
- Rental Items are scattered throughout the property
- Décor remains attached to rental Items
- Rental Items require excessive cleaning or preparation
- Trash or debris interferes with pickup
- Rental Items must be collected from multiple locations
- Other conditions require labor beyond ordinary delivery or pickup
Lucky Penny does not provide general event cleanup or trash removal unless specifically contracted.
FOOD-SERVICE ITEMS
To protect rental inventory and reduce wildlife attraction and safety concerns at mountain event sites:
- Plates, platters, flatware, and other food-service Items must be cleared of food and rinsed before return.
- Lucky Penny will provide a basic rinse kit, including bus tubs, sponge, and soap, to assist with rinsing.
- Glassware does not need to be rinsed and may be returned directly to the provided glassware crates.
- China should not be placed in a dishwasher.
- Food, beverages, and other debris should not be left inside rental crates or containers.
Failure to properly prepare food-service Items may result in additional cleaning or labor charges.
TENTS & STRUCTURES
Tents and structures are specialized rental equipment and may require significant repair or replacement costs when damaged.
Damage may include, but is not limited to:
- Torn tent fabric
- Burn holes
- Permanent stains
- Damaged sidewalls or windows
- Damaged poles or structural components
- Damaged stakes or anchoring equipment
- Missing components
- Damage caused by unauthorized alterations
- Damage caused by attaching décor, equipment, lighting, or other Items without Lucky Penny's approval
- Damage caused by improper use or handling
Tent and structure damage will be assessed individually based on the reasonable cost of repair, restoration, or replacement, including applicable labor, materials, shipping, and other related costs.
ARCHES & SPECIALTY ITEMS
All flowers, greenery, floral mechanics, wire, tape, zip ties, décor, and other attachments must be completely removed from Lucky Penny arches and other rental Items before pickup.
Damage caused by floral installation, adhesives, tape, wire, zip ties, paint, stains, or other décor may result in cleaning, repair, restoration, or replacement charges.
Lucky Penny staff are not responsible for removing Client's or third-party décor unless that service has been specifically contracted and paid for.
LOST OR MISSING ITEMS
Any rental Item that is lost, stolen, misplaced, or not returned may incur a replacement charge based on the reasonable replacement cost of the Item, plus applicable shipping, handling, processing, and related costs.
If an individual component of a rental set is missing, Lucky Penny may charge the reasonable cost of replacing the missing component or restoring the rental Item to rentable condition.
If a missing component prevents an Item or set from being rented as intended, additional reasonable costs may apply.
Client is responsible for damage to Lucky Penny rental Items caused by Client, Client's guests, vendors, venue personnel, or other third parties while the Items are in Client's care or possession.
Client is responsible for communicating Lucky Penny's rental requirements to vendors and other third parties who may interact with rental Items during the Event.
Third parties may not move, alter, modify, dismantle, re-anchor, or otherwise interfere with tents or structural rental Items installed by Lucky Penny without Lucky Penny's prior approval.
THIRD-PARTY DAMAGE
Lucky Penny will provide written notice by email when reasonably practicable after identifying damage, loss, excessive cleaning, or other applicable charges.
Where possible, Lucky Penny will provide an explanation of the applicable charge and, when appropriate, supporting information regarding the repair, cleaning, restoration, or replacement required.
Client will have ten (10) calendar days from the date of written notice to dispute a charge in writing.
Undisputed charges may be charged to the payment method on file after the applicable notice and dispute period.
If a charge is disputed, Lucky Penny will review the dispute and may request additional information or documentation before processing the charge.
NOTIFICATION & CHARGES
By signing the Lucky Penny Event Rentals Rental Agreement, Client authorizes Lucky Penny to charge the payment method on file for amounts properly due under the Agreement, including applicable:
- Damage charges
- Loss or replacement charges
- Cleaning fees
- Additional labor
- Shipping or handling costs
- Other charges expressly permitted under the Rental Agreement
If payment cannot be successfully processed, Lucky Penny may invoice Client for the outstanding amount. Unless otherwise agreed in writing, invoiced amounts are due upon receipt.
IMPORTANT INFORMATION
This Fee Schedule provides examples of common damage, loss, cleaning, repair, replacement, and labor charges. It is not a complete list of every possible charge.
Actual charges may vary depending on the Item, its age and condition, the extent of damage, repairability, replacement availability, shipping costs, labor required, and other reasonable costs incurred by Lucky Penny.
Lucky Penny will make reasonable efforts to assess charges fairly and consistently based on the actual condition of the rental Item and the reasonable cost of returning the Item to rentable condition or replacing it when repair is not reasonably possible.
Nothing in this Fee Schedule limits any rights or obligations established by the Lucky Penny Event Rentals Rental Agreement or applicable law.
Lucky Penny Event Rentals, LLC
Crested Butte, Colorado
Addendum B — Damage, Loss & Cleaning Fee Schedule
Version: October 2026
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